Mutually Beneficial Partnerships
EGA seeks to build mutually beneficial long-term relationships with customers. This is achieved by the consistent and reliable delivery of the highest quality products, coupled with customer-oriented services, which include:
- Access to technical support that is geared towards assessing a customer’s individual requirements, and developing tailor-made service solutions.
- Customised products.
- Client consultations.
- Technical experts who assess processes and offer recommendations for operational improvements.
- Specialist technical guidance on casting and plant start-ups provided by experienced metallurgist experts who travel to individual markets to deliver technical seminars.
- A Customer Portal that enables customers to track the status of their orders online - from production through to distribution.
- Products being handled and shipped according to customer’s needs.
- Tracking of aluminium prices, and downloading market reports and documents.
- A drive to provide transparency and improve internal efficiencies.
- Support from a designated Sales Manager.
- Response to customer complaints within 24 hours.